With the merger of the Co-operative and Somerfield, a requirement to develop the successful Somerfield home delivery solution to further stores, improving the current Home Delivery process and improving operational efficiencies has led Retec to design a solution that achieved both of these goals as well as improving the in-store experience for customers.

"Retec have not only helped advise us on the bigger picture thinking of our development, but they have tended to the finer details too with speed and precision. A very reliable and thoroughly effective team ensured that against the backdrop of a challenging timescale, we delivered this project beyond original specifications, under budget and on time. Highly recommended. This was recognised internally by winning the award for retail innovation 2009." Alex Webb, Marketing Project Manager, The Co-Operative

The Challenge

• Replace an existing solution currently running in Somerfield
• Need to free up staff who are specifically employed to focus on Home Deliveries
• Enhance the current in-store ordering activities